Supercell
Supercell Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Supercell has a 2.5 star rating from 894 reviews, with 13% likely to recommend and a majority unfavorable sentiment (57% unfavorable, 30% positive); consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Expect strong games like Clash of Clans but limited support for account recovery and purchases.
- Be cautious before spending; check billing, refunds, and subscription policies.
Negative Feedback / Risk Areas
- Widespread account hacking and lost accounts with slow or bot-only responses.
- Poor customer service and lack of human escalation for refunds or billing disputes.
Positive Feedback
Reviewers praise the games themselves, especially Clash of Clans and other titles, noting enjoyment despite service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Supercell has a 2.5 star rating from 894 reviews, with 13% likely to recommend and a majority unfavorable sentiment (57% unfavorable, 30% positive); consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Expect strong games like Clash of Clans but limited support for account recovery and purchases.
- Be cautious before spending; check billing, refunds, and subscription policies.
Negative Feedback / Risk Areas
- Widespread account hacking and lost accounts with slow or bot-only responses.
- Poor customer service and lack of human escalation for refunds or billing disputes.
Positive Feedback
Reviewers praise the games themselves, especially Clash of Clans and other titles, noting enjoyment despite service issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nizhniy Novgorod, Nizhny Novgorod Oblast
Developers, why don't I have the chaos...
Developers, why don't I have the chaos prize race and the Nita boss this is outrageous make it so that you can play
- Lots of players
- Servers lag terribly in the game and crash
Preferred solution: Apology
User's recommendation: Fix the servers, it's impossible to play in the games!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Covington, Louisiana
My account got banned for no reason.
- - I tried to log into an old account without Supercell ID.
- - Help and support led to my MAIN account being banned for security reasons.
- - I have now lost both accounts.
I was trying to log into an old account but it didnt have supercell id and I was trying to use help and support but then my MAIN account got banned and it said for security reasons even tho I just needed my account back and Ive now lost both of my accounts cause of this.
Auburn, Maine
Can't get my coc from other phone lost email
- - Phone broke.
- - I'm leader of Kingdom of fun and I got my kids into it.
- - I'm not starting over; it would take too long to get to where I'm at.
Phone broke. I'm toe on coc I'm leader of Kingdom of fun I got my kids into it I'm not starting over it would take to long to get to where I'm at perty please help!!!
!!! $$$$$&&&&&----;:'ddfrggyhhgfffftyyuhhhgggggyy bbhhhh hggggfffg bhhhgfvhhj bbhhhgfvhbhjjj bbbggcvbb hhhvvbnnjhh hhhvvbnnnjjjh bhhgccbbhj
User's recommendation: I love that game I got my kids into it as well I love to have my th 18 back just got the new hero to levell 2 I don't wanna start over it take to long to get to where I'm at please help get my game back on this phone perty please tyvm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Berlin, State Of Berlin
Stolen Account/ Support not helping
- - Account stolen; recovery took a week with no success.
- - Bots misread the issue; ownership can't be verified; emails failed; in-game support advised.
My account was stolen. I was trying to contact Supercell for a week.
The response? Bots not understanding what my problem is. After many tries to recover my account, they tell me that they can't verify that this account is mine.
Writing an email doesn't help - they tell me to contact them through in-game support. Absolutely *** company not worth spending money on in their gay *** games.
- Cool games
- Taking money of you
- No possible contact with a human
- Terrible support
Preferred solution: My account back
User's recommendation: Don’t play their games and never spend money there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sao Paulo, Sao Paulo
Comta hackeasa
- - Account hacked; user hasn't had access since March.
- - They have all proofs and request help; they saw Reddit that you can assist.
Boa noite. Estou há meses tentando recuperar uma conta que foi hackeada e ninguém me ajuda.
Por favor, eu tenho todas as provas que vocês precisam. Tudo.
Desde março eu não acesso. Vi no Reddit que vocês conseguem me ajudar.
Preferred solution: Conta hackeada. Quero de volta
San Leandro, California
Tracking cell phone or computer used in fraudulent charges
I called the number and was told the number was not found. Supercell, please respond to my question via phone call or email.
- Son loves the game
- Fraudulent charges were made to my card
Preferred solution: Track computer and cell phone used to make fraudulent charges to my credit card
User's recommendation: Email
Oak Grove, Missouri
No customer service support
Cannot log in. Support keeps telling me it will send a code to my email, but I get nothing. I have been playing for over 12 years with the same account, but I can't log in now.
Preferred solution: Apology
User's recommendation: Don't play
Alanson, Michigan
8 people, 0 help
- - Tried to recover an account 8 times.
- - Provided all required info, but no action was taken.
Tried to recover an account 8 times. Had all the info, exactly as they requested. They did NOTHING...
I have proven it is my account BEYOND a reasonable doubt, transactions, email, player name, etc.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fernando De Noronha (Distrito Estad, Pernambuco
The technical break is eternal
Hello ! I have passed a technical break, clicking on the "Try again" But, nothing happens, only a second "try again" button appears, how long will the technical break last?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
São Bernardo Do Campo, State Of São Paulo
Acesso de conta
- - Lost access to my account since 2018 that was linked to Facebook.
- - Cannot log in or access the account and seeks recovery guidance.
Perdi o acesso da conta que eu tinha desde 2018, que era vinculado ao meu Facebook, não consigo entrar ou ter acesso na minha conta, gostaria de saber como recuperar, pois não lembro das demais informações da minha conta
Preferred solution: Minha conta de volta
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carroll, Iowa
Change supercell email
I need to change my email to my Supercell account. I no longer have access to my account and need to switch it to an account I'm using.
Parkton, Maryland
Reset password
My current phone has me locked out. Verizon gave me a loader flip phone that does not aloow me too open links.
Both have same number. Can i use my new email?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer - - Found original 8-year account; requests transfer of items from two other accounts to DUDE and deletion of those accounts.
Hi there! I thought this account (my original account) was lost because my email connected to it wasnt receiving the verification code as I attempted to log in.
I tried again today and was shocked to see my original 8 year old account! I had two other accounts with significant progress and purchases over the years I had lost that account.
I hope to get whatever possible transferred over to my original account and to have those other ones deleted. Here is a list of specific items/cards, if you guys can help me youll have a regular customer and a lifelong fan!
Account 1: Dude
Supercell ID: Dude
Top Priority:
- Evolved Skeletons
- Evolved Snowball
- Legendary book
- Wild evolution shard (1)
Medium Priority:
- Level 14 skeletons, fireball, log
- Towers (Clashmas tree, longboat, lovebomb, cozy castle, barebones)
- Emotes
- Wildcards
- Evolved Mega Knight, Knight, Wizard, Tesla
- Banners
Low priority:
- Other high level cards/magic items
- Tower troops
- Star points x115000
Account 2: Pug Mug
Supercell ID: RadiantLonelyDude
Top Priority:
- Purchases: ~5000 common wildcards, ~500 rare wildcards, ~50 epic wildcards, last season pass
- Wild Evolution shard (4)
Medium Priority
- Level 13 cannon (4191/5000)
- Level 12 Hog Rider + Golem (91/100)
- Evolved skeleton barrel
- Emotes
- Towers
- Banners
- 188374 gold + 1710 gems
Low priority
- Other cards/magic items
Transfer to:
Account: DUDE
Supercell ID: DudeFaceLand
- Fun
- All automated or ignored
- Terrible customer support avenues
Preferred solution: Transfer of paid items
User's recommendation: Do not put money into more than one account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI lost my account and I never got it back
- - User on iPhone lost Hunting Sniper game; asks for recovery.
- - Gamer tag Bill; several emails on file; lost game since 2020; wants help recovering.
No it was not
I got a message from you guys. I never resolved my issue. I need to get my game back so I can play again. They said they need my gamer tag.
It was Bill my name on there That was it. So my email was Billy Acuna 76@***.com. My new email is Billy Acuna 1001@***.com and my other one Im using is William Acuna 7000@***.com. I am playing the hunting sniper on there and I have Apple TV on there as well I need to know if you can help me it was 2020.
I lost my game.i need help getting back my game .and i have movies and tv shows I am buying now if i can watch them later i only buy the Hunting pass for my game I am not spending no more money on there because you guys lost my account. I got and email from you on my email . It a bad system if you cant locate my game.
I put a lot of effort in making my game really good on there. And I put a lot of money into it.
Preferred solution: Full refund
User's recommendation: No but it was fun .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gdańsk, Pomerania
They are ignoring me
Don't write to them because they will send you robot copy paste answer and don't help
I wrote to them on every platform, and they didn't respond to me anywhere. They are ignoring me. I'm really pissed.
- Are ignoring people
Preferred solution: A bizarre Maisie skin
User's recommendation: Don't play any of this games
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIve lost access to my account
- - Lost access after a WhatsApp scam I shared my recovery code.
- - Tag 29UR222QP; Noraldun.Afif; TH16.
- - Codes: VC8R PQAB W2DNT6H6 JKS4 V3T9CHFR KQUC 4PP2.
I have lost access to my account someone from India has messaged me on WhatsApp for buying my account after that he has deceived me to send him my recovery code than I lost my account please help me retrieve my account. My tag player (#29UR222QP) My name: 'Noraldun.Afif' Town hall level: '16' Was in my clan name: 'حكام القبائل' My recovery code: (Supercell ID Recovery Codes: VC8R PQAB W2DNT6H6 JKS4 V3T9CHFR KQUC 4PP2) My email is:'noafalafif225@***.com' My phone number is:'967776****45' Please help me i do not want to start over I have been playing since 2015 maybe
About
,
Supercell is a developer of online games. The company was founded in 2010. It is headquartered in Helsinki, Finland. There are offices in San Francisco, Tokyo, and Seoul. Supercell offers three online games, i.e. Clash of Clans, Hay Day, and Boom Beach. All of games are free to download. Supercell games are available for smart phones and tablets using iOS or Android platforms. The company also provides player support including troubleshooting tips, error message help, game downloads and updates. There is a parents’ guide with tips and tricks on how to keep children safe while they are playing games. The company employs over 150 game engineers.
Supercell is ranked 173 out of 2211 in Games and Movies category
Asia, Europe, USA, Other, Worldwide
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