Supercell
Supercell Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Supercell has 2.4 star rating based on 1080 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Supercell to a friend or colleague.
- Rating Distribution
Pros: Good games, Clash of clans, Great games.
Cons: Getting banned, Horrible customer service, Lack of communication.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Supercell has 2.4 star rating based on 1080 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Supercell to a friend or colleague.
- Rating Distribution
Pros: Good games, Clash of clans, Great games.
Cons: Getting banned, Horrible customer service, Lack of communication.64% of users think that Supercell should improve its Customer Service.
38% of users say that they might use Supercell in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Don’t delete your account", "Please recover my account", "638236****", "Either by contacting you inside game or this mail itself", "Plecase provider a phone number to discuss with an employeer, not with bots.".
Most users ask Supercell for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers and Billing Practices. Consumers are not pleased with Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Supercell Reviews
"Seruhc54@***.com"
Please unblock me. I did not make any mistake and I do not want the season to dissolve without playing and developing my account. I wanted to charge the snow...
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Verified Reviewer
Not able to login
I am not receiving OTP on Krishnadogra2918@***.com. All my progress is saved in that ID, and I have received codes previously.
Preferred solution: OTP on my email
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Providence, Rhode Island
I lost my account because someone else is logged in my account and I got logged out
They never reply too me
I lost my account because someone else is logged in my account and I try changing it but I got locked out of my account please help me you guys can put the new email in that account burciaga20000@***.com
- It one of the best company for mobile gaming
User's recommendation: You guys never reply in help support
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Verified Buyer |
Doylestown, Pennsylvania
I really like the game but too many glitches some times
I bought a brawl pass on my main and I need to switch it to my main because it switched to my alt, even though I was not logged in at any point of the day and when I was purchasing I did not have it in the main account and I dont even really play the alt that much I dont need it on my alt need it on my main
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I can't continue recovery supercell id
when trying to restore an account I get the same thing, the bot asks for information for verification and asks how I lost the account, after my answer after a while it closes my ticket, when trying to contact support I am ignored for the second day.
I can't get my account back since it was stolen from me
my brawl stars id #8CQ2G2JU
My account is very dear to me, I don't like the fact that a stranger is playing on it and I can't do anything about it, I don't have access to my supercell account.I spent a lot of time and nerves trying to get my account back
I hope this appeal will help me somehow, because the support is terrible, especially if you are a free to play player
besides this, they also deleted my nickname that didn't violate anything, the nickname was WHITEDUSTKING, I don't know who it insults or what it calls for, I'm in with PIM from 2019 to 2024
- Great games
- Terrible moderations
- Terrible support
Preferred solution: I want my account back!
User's recommendation: don't invest money in the game, you will lose it, and don't waste your time on this game, if something happens to your account, you will be ignored
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Verified Buyer |
Sydney, New South Wales
I was banned for no reason
I switched phones and my brawl stars account was transferred over to my new phone and the game thought I was sharing my password when I wasn't
User's recommendation: Don't get a new phone if you still want to play brawl stars
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They completely screwed me over and didn’t listen to my emails at all. The support team has been so unhelpful to the point where I’m grinding my teeth and seething because they are so incompetent
Supercell had problems with their verification that basically took my account hostage because of their technical issues. When I contacted the support team, they responded with the same useless response which was to ask the in-game support chat.
This chat was an AI bot that had responded to me once saying it couldnt help me. When given these instructions by the support team, I asked the chat bot more questions and it stopped responding. When I confront the email people saying nobody was helping me, I was met with an email saying theyre done with the conversation as they have exhausted all possibilities while doing ABSOLUTELY NOTHING to actually help me.
Thanks supercell. I want my *** money and account back.
- Good games
- Useless support team
Preferred solution: My account back
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Verified Reviewer |
Setagaya-Ku, Tokyo
Clash Royale deck problems
In Clash Royale, it is not possible to create multiple types of decks.Other accounts can create 10 deck types, but for some reason this account can only create one deck.Please let me know as I do not know if this is a problem at the account level or a systemic problem.Thank you in advance.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Providence, Rhode Island
Burciaga20000@***.com
Hello I need my account back I been trying too contact u guys but u never reply on help support please help me and get me back in my account it been locked please change my email too burciaga20000@***.com
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Kontosperrung
Beide meiner hay day konten wurden grundlos gesperrt und ich habe keinen zugriff mehr auf meine konten. Ich hatte mich von zwei geräten angemeldet und jetzt kann ich mich auf keinem der beiden konten mehr anmelden.
Wie können meine konten wieder entsperrt werden? (Nazars Farm, Level 71, ailuj0704@***.com) (Happy Farm, Level 41, yuliako2001@***.com)
Preferred solution: Ich möchte meinen zugriff auf meine konten wieder haben
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Stolen brawl stars account
Didn't help at all. Now I've lost both my Clash and Brawl Stars accounts.
Thanks, Supercell. Very poor support; wouldn't recommend to others.
- Dont help you at all with support
Preferred solution: My account back
User's recommendation: Never use this again
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frankfurt, Hesse
Kontosperrung
Beide meiner hay day wurden grundlos gesperrt und ich habe keinen zugriff mehr. Wie bekomme ich meine konten wieder zurück?
Greenwood, Louisiana
Lost an account due to a invalidated email
It was my grandmas email and she got rid of her phone and lost her email no longer granting me access to the account
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Verified Reviewer
I lost the acces to supercell id
Hello! I just lost the access to my brawl stars and clash royale account. In one random day i wanted to load into brawls stars on my main and the only one accountTe-n gura gixi and i could not conect to my account.Someone has stolen my supercell id changen the email that was conected to suppercel id and i cant do anything about it.
I DESPERATELY NEED YOUR HELP!
Preferred solution: The acces back to my accounts
Kerava, Uusimaa
My sons brawl stars is not loading
It just gets Stops and then it restarts And then the same thing starts all over again I don't know what to do and we We watched the video and did what does it say, but it didn't help and now my son brawl stars user has left and he is sad because he is feeling rank 30 spaik
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Verified Reviewer |
Nablus, Nablus
Seruhc54@***.com
Please unblock me. I did not make any mistake and I do not want the season to dissolve without playing and developing my account. I wanted to charge the snow season, please.
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Verified Reviewer
To recover my account
Hello sir. I am Nishan.
I have a semi max account of Town Hall 13 on COC, but someone has hacked my Gmail account and consequently changed my Supercell ID. I humbly request your team to please recover my COC account. I have spent a lot of time on this game, but my account has been stolen. I want it reinstated so I can play this game again.
The hacker disconnected my original Gmail account and changed my Supercell Gmail as well. I hope your team can restore my account.
I warmly request your assistance. Thank you.
Preferred solution: Full refund
About
,
Supercell is a developer of online games. The company was founded in 2010. It is headquartered in Helsinki, Finland. There are offices in San Francisco, Tokyo, and Seoul. Supercell offers three online games, i.e. Clash of Clans, Hay Day, and Boom Beach. All of games are free to download. Supercell games are available for smart phones and tablets using iOS or Android platforms. The company also provides player support including troubleshooting tips, error message help, game downloads and updates. There is a parents’ guide with tips and tricks on how to keep children safe while they are playing games. The company employs over 150 game engineers.
Supercell is ranked 149 out of 1313 in Games and Movies category
Asia, Europe, USA, Other, Worldwide
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