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Top Question
#119767

How can my account back.

Someone is hacking my coc account. I want my account back.

please recover my account back. PLEASE HELP ME

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Answer:
by #2271137

Help me recover my account I deleted the account by accident I didn’t mean to delete help how do I cancel it??

by #2258983

Hello coc customer care sir someone is *** my coc account I want be a my account back Please sir recover my account Please sir help me Please sir

by #2308116

Stop playing supercell all game the security system is very poor in supercell I also lost my coc old account

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Question:
#64342

Why I haven't Star Shelly?

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Answer:
by #1991649

Unfortunately, supercell.com does not provide any information on why you don’t have Star Shelly. However, you may always contact Supercell Customer Support via the company social media networks and ask for assistance with your issue.

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Question:
#63559

How can I talk to someone about unauthorized charges ?My son made a HUGE purchase and i am in urgent need to cancel it !

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Answer:
by #1987033


In case you have any unauthorized charge or need to cancel a purchase you should immediately contact Supercell customer service. You can reach them via email at transactions@supercell.com.

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Question:
#62689

Can I changed my name.

One person giving bad words and telling bad thing I am a girl so banned him

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Answer:
by #1986609

According to SuperCell Support, to change your username please follow the steps below:
  • Open the in-game Settings window;
  • Press "More Settings";
  • Press "Change name".

Please note you can change your name for free once, and after this, a name change is possible with Gems.

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Question:
#60548

I am not able to login to my account and service also not able to login my account what should i doo?

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Answer:
by #1971502

According to the Supercell support section, if you lost access to your game account that is connected to Supercell ID, you should follow these steps:
    • figure out with which email you created your Supercell ID;
    • enter the in-game Settings;
    • tap on 'Disconnected';
    • tap on 'Login'.

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    Question:
    #54864

    How to recover my clash of clans id?Sir, I was connected with both the ways to clash of clans that is google play games and supercell . But after some time when I stopped playing this game then I had deleted that google account through which I was connected to supercell.

    Now I want to play but I have only that google account through which I was connected with google play games in coc. And game is asking for supercell id but I had deleted that one.

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    Answer:
    by #1944752

    According to Supercell Player Support, if you lost your account, you may try to recover it. Please check out several scenarios of recovery depending upon particular circumstances:
    I CONNECTED TO GAME CENTER BUT CAN’T RECOVER MY ACCOUNT:
    • Log into Game Center using the email address that you originally connected to your account. To do this, go to your device settings > Game Center > Apple ID;
    • Once you’re logged into the correct Game Center/Apple ID, the game will prompt a message asking you to load the correct account. If you can’t retrieve your lost account with the address you’re using now, it's probably not the right one.
    • In that case, press the big red "NO" button below and reply with the following details:
      • Exact Username and Clan Name of your lost account (or player tag if possible);
      • Exact XP level of your lost account;
  • Explain how you lost the account.

  • Please note devices that do not support Google Play cannot be used to back up your account.

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    Question:
    #40092

    My supercell I'd is locked and I want to get the unlocking code.

    have lost my old phone and brought a new device and I logged in with that and saw someone else is playing my account so I requested your team to remove my supercell I'd and allow me to play with my Google play id. Today I was logged out of my device and I logged in with my Google play id and I got the message that I was blocked. So please provide me the unlocking code so I can continue playing with my coc village

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    Answer:
    by #1865405

    According to the Supercell forum, to get the unlocking code, please contact clashofclans.feedback@supercell.net. You should include your village name and clan. You may also provide any other proof that you are the owner of the Supercell account.

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    Question:
    #24042

    I've lost my Town Hall 12 account how to get it back? Tried help and support but the automatic robot cannot find my account.I had town hall 12 which was connected to Google play games by mistakenly I deleted play games account and data.

    Now the game is starting from town hall 1..My in game name was Zachofblad3s #2yg829289 is my clan tag. Experience was 173 and I belong in the clan name immortals

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    Answer:
    by #1782994

    According to the Supercell Player Support section of the Supercell website, the company deletes your account only after it has received confirmation from you. If you have confirmed the deletion of your game account, it can not be retrieved anymore, including all in-game currency and progress. If you want to cancel your deletion request, contact Supercell Customer Service by email at clashofclans.feedback@supercell.com or by chat at http://supercell.com/en/contact-us/. However, the company cannot guarantee your account will be deactivated.

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    Question:
    #23171

    By system defolt my 1970 piece approx gems was lost how to refund my gems?By system defolt my 1970 piece approx gems was lost. I want please refund my gems in my account.

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    Answer:
    by #1762927

    As stated in the Supercell forum, the Supercell refund policy doesn't work. The in-game currency is non-refundable. However, the company provides some exceptions and you can contact Supercell customer service for details via email clashofclans.feedback@supercell.com

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    Question:
    #23072

    How to get back my permanently banned account?Sir,I didn't have enough internet balance for three days in my phone,my brother who had my gmail signed in,logged into my account and played.When my friend said to me about my account leaving the clan, I realised someone would have logged in, later I noticed it was my brother. When I logged in,it showed me to enter code since I didn't have enough internet balance (I was getting data from my Friend), I just contacted help and support,asking them about code for getting inside my account.since I didn't get reply from them immediately, I thought they will help me later.

    Next day after getting enough internet balance, I logged in the game it showed me, I was banned permanently for selling or attempting to sell a account.but it is not true, I have been mailing supercell support for past two days. Sir, I have realized my mistake, please unban my account, please help me.please help me, please also change my village name to vikash again. I feel very sad, I am very innocent.I couldn't sleep well, please help me, I didn't have internet balance to play that three days, please help me.

    Name of the village: GodsonftwYT Name of the Alliance -Pemburu Xp level and TH level - 177 and 12 Player Tag (#8JV9LQLQY) I have mentioned everything what had happened, please unban my account, I couldn't sleep well for past two days. Thank you Vikash

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    Answer:
    by #1762926

    According to the Supercell forum, you should email support team at clashofclans.feedback@supercell.com and discuss your problem with them. At the same time, thedroidarena.com gives the advice to send the email to this address clashofclans.android@supercell.net in order to remove the ban from your account.

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